Shipping Policy
Shipping Policy
At hark-the-harrells.store, we utilize a smart order fulfillment automation system (AutoDS) to streamline our process. This means your orders are placed and managed automatically with various trusted suppliers around the world.
This efficiency allows us to offer diverse products, but it does mean shipping times and origin points will vary depending on which supplier is used for your specific items.
1. Order Processing Time
Orders are typically processed within 1-3 business days.
Our automated system confirms stock with the supplier, places your order, and the supplier prepares the item for dispatch. During peak seasons or holidays, processing may take slightly longer.
2. Estimated Shipping Times
Shipping times are determined by the individual supplier, their inventory location, and the final destination. The estimates below are general guidelines:
| Destination Region | Estimated Transit Time |
|---|---|
| United States | 7-14 business days |
| Canada/Europe | 10-18 business days |
| Australia/New Zealand | 10-20 business days |
| International | 15-30 business days |
- Disclaimer: These are estimates only. Shipping times are not guaranteed and are subject to third-party carrier delays, customs clearance, and supplier processing speeds, which are beyond our immediate control.
3. Shipping Costs
Shipping costs are calculated at checkout and vary based on the supplier, item weight, and your location. The final cost will be displayed before you complete your purchase.
4. Tracking Your Order
Once the supplier ships your item and AutoDS updates our system, you will receive a shipment confirmation email with your tracking number(s).
- Tracking Updates: Please allow up to 48-72 hours for the carrier to scan the package and update the tracking information in their system.
5. Multiple Shipments
If you order multiple items that originate from different suppliers, they will be shipped separately and likely arrive on different dates. You will receive a unique tracking number for each package.
6. Customs, Duties, and Taxes
hark-the-harrells.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, duties, VAT, etc.) are the responsibility of the customer.
7. Damages and Lost Packages
We are not liable for any products lost or damaged during shipping once they are in the carrier's possession.
- Damages: If your order arrives damaged, please contact us within 48 hours with photographic evidence so we can file a claim with the supplier and carrier. Refer to our https://hark-the-harrells.store/pages/return-policy Return Policy for detailed instructions.
- Lost Packages: If a package is confirmed lost by the shipping carrier, we will work with our suppliers via the AutoDS dispute system to arrange a replacement or refund.
8. Incorrect Address Disclaimer
You are responsible for ensuring the accuracy of your shipping address at the time of order. We are not liable for packages delivered to an incorrect, customer-provided address. If the package is returned to the supplier due to an address error on your part, you may be responsible for the cost of reshipment.